Effective Date: September 21, 2026

Bergmann Precision Inc. dba Waterloo Healthcare (“Waterloo Healthcare,” “Lockevo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and maintain.

This Privacy Policy explains how we handle information when you visit getlockevo.com (the “Website”), contact us, request information or a product trial, communicate with our sales or support teams, or otherwise interact with Lockevo.

This Privacy Policy also provides general information regarding data associated with Lockevo products and services. Certain customer data processed through Lockevo’s cloud-connected products may be governed by separate customer agreements, software terms, Business Associate Agreements, or other contractual requirements.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our Website, and information generated through your use of Lockevo products or services.

Information You Provide to Us

When you submit a form, request a Lockevo trial, contact us, communicate with our team, or otherwise interact with us, we may collect information such as:

  • Name
  • Business or facility name
  • Job title or role
  • Email address
  • Telephone number
  • Mailing or business address
  • Information about your ambulatory surgery center, healthcare facility, or organization
  • Product interests
  • Trial-request information
  • Sales and customer-service communications
  • Information you choose to include in messages or form submissions

Please do not submit patient medical information or other sensitive health information through general website contact or sales forms unless specifically instructed to do so through an authorized secure channel.

Information Collected Automatically

When you access or use our Website, we or our service providers may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website or source
  • Pages viewed
  • Links clicked
  • Date and time of visits
  • Approximate geographic location derived from an IP address
  • Website interaction and performance information
  • Cookie and similar technology identifiers

We may use cookies, pixels, tags, scripts, analytics technologies, and similar tools to collect this information.

Information Associated With Lockevo Products and Services

When an organization uses Lockevo hardware, software, or cloud services, the system may generate or process operational information necessary to provide the service. Depending on the configuration, this may include:

  • Authorized user account information
  • Usernames or account identifiers
  • Badge or credential identifiers
  • Access records
  • Date and time of cabinet access
  • Inventory activity
  • Dispensing and transaction records
  • Audit logs
  • Device and system information
  • Security logs
  • Administrative activity
  • Support and diagnostic information

Lockevo is designed to maintain electronic access and audit records relating to medication-storage activities. Information processed on behalf of a healthcare customer may also be subject to that customer’s privacy policies, contractual agreements, and applicable healthcare privacy requirements.

2. Biometric Information

Certain Waterloo Healthcare software services may support biometric authentication features.

When biometric functionality is enabled, the collection and use of biometric information may be governed by a separate Waterloo Healthcare Biometric Information Privacy Policy, customer agreement, consent process, or applicable law.

Waterloo Healthcare’s current software terms provide that, where biometric authentication is used:

  • The customer is responsible for obtaining required user consent;
  • Biometric records are encrypted at rest and in transit;
  • Biometric data is retained while the applicable user account remains active; and
  • Biometric data is deleted when the user account is deactivated.

Where required by law, additional notices or consent will be provided before biometric information is collected.

3. How We Use Information

We may use personal information for purposes including:

  • Responding to inquiries and requests
  • Processing trial requests
  • Communicating with prospective and existing customers
  • Providing demonstrations, product information, and pricing
  • Providing and administering Lockevo products and services
  • Creating and managing customer accounts
  • Authenticating authorized users
  • Providing customer support and technical assistance
  • Maintaining product security and system integrity
  • Maintaining access, inventory, and audit records
  • Troubleshooting technical issues
  • Improving our Website, products, and services
  • Understanding how visitors interact with our Website
  • Conducting analytics and measuring marketing performance
  • Sending marketing and promotional communications where permitted by law
  • Maintaining business and transaction records
  • Detecting and preventing fraud, abuse, unauthorized activity, or security threats
  • Complying with legal, regulatory, contractual, and recordkeeping requirements
  • Enforcing our agreements and protecting our legal rights

4. Email, Phone, and Marketing Communications

If you provide us with your contact information, we may use it to respond to your request and communicate with you regarding Lockevo products, trials, services, updates, or related offerings.

Where permitted by law, we may also send marketing communications.

You may unsubscribe from promotional email communications by using the unsubscribe link contained in those emails or by contacting us directly.

Even if you opt out of marketing communications, we may continue sending non-promotional communications relating to an existing business relationship, product, service, transaction, security issue, or legal requirement.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our Website, remember preferences, understand Website traffic and usage, improve performance, and measure the effectiveness of our marketing.

These technologies may include:

  • Essential or functional cookies
  • Analytics technologies
  • Advertising or attribution technologies
  • Form and customer-relationship-management technologies

Some of these technologies may be provided by third parties.

Depending on your location, you may have the ability to control certain non-essential cookies through a cookie-consent tool, browser settings, or other privacy controls made available on the Website.

Disabling cookies may affect the operation of certain Website features.

6. Analytics and Advertising

We may use third-party analytics, advertising, and measurement providers to help us understand Website activity and the effectiveness of our marketing.

These providers may collect information about your browser, device, IP address, Website interactions, and how you arrived at our Website.

Depending on the technologies we use, information may be used to:

  • Measure Website traffic
  • Analyze conversion activity
  • Attribute leads to marketing channels
  • Improve advertising campaigns
  • Create or measure audiences
  • Limit repetitive advertising

Where required by applicable law, we will obtain appropriate consent before using certain advertising or tracking technologies.

7. How We Disclose Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Service Providers

We may work with companies that provide services such as:

  • Website hosting
  • Cloud infrastructure
  • Customer relationship management
  • Website forms
  • Email delivery
  • Analytics
  • Advertising measurement
  • Information technology
  • Cybersecurity
  • Customer support
  • Payment processing
  • Professional consulting

These providers may process information on our behalf subject to contractual or legal obligations.

Customers and Authorized Organizations

When Lockevo is used by a healthcare organization, certain information associated with authorized users and system activity may be accessible to that organization and its designated administrators.

Corporate Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law, regulation, subpoena, court order, or legal process
  • Respond to lawful government requests
  • Protect the rights or property of Waterloo Healthcare
  • Protect customers, users, or others
  • Investigate fraud, security incidents, or misuse
  • Enforce our contracts or policies

8. Sale and Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the word “sell.”

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly and may classify some advertising or analytics disclosures as a sale or sharing of personal information.

Where applicable, residents of certain states may have the right to opt out of such activities.

If we engage in activities that qualify as selling, sharing, or targeted advertising under applicable law, we will provide the required notices and methods for exercising applicable opt-out rights.

9. Healthcare and Protected Health Information

Lockevo is used by healthcare organizations, including ambulatory surgery centers.

Information submitted through the public Lockevo Website should not be considered a substitute for a healthcare organization’s secure systems for transmitting patient information.

To the extent Waterloo Healthcare receives or processes Protected Health Information (“PHI”) on behalf of an entity subject to the Health Insurance Portability and Accountability Act (“HIPAA”), such processing may be governed by HIPAA, an applicable Business Associate Agreement, customer contract, or other healthcare privacy requirements rather than solely by this Privacy Policy.

Healthcare customers remain responsible for determining how Lockevo is configured and used within their organization and for complying with their own legal and regulatory obligations.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

Lockevo operates using a cloud-connected platform, and Waterloo Healthcare represents on the Lockevo Website that its cloud platform is SOC 2 certified and independently audited for security and availability.

However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide products and services
  • Maintain business and customer records
  • Meet contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Protect our systems, customers, and business

Retention periods vary depending on the type of information and the reason it was collected.

Certain system, medication, transaction, or audit records may be subject to healthcare, pharmaceutical, controlled-substance, contractual, or other legally required retention periods.

12. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

  • Confirm whether we process your personal information
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a portable copy of certain information
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Limit certain uses of sensitive personal information
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding a privacy request

These rights are subject to applicable laws, exemptions, identity-verification requirements, and limitations.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

13. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).

Subject to applicable exceptions, California residents may have the right to request:

  • The categories of personal information we collect
  • The sources from which information is collected
  • The purposes for which information is collected or used
  • The categories of third parties to whom information is disclosed
  • Specific pieces of personal information we maintain
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Opt-out from qualifying sales or sharing
  • Limitation of certain uses of sensitive personal information

California residents may also use an authorized agent to submit certain requests where permitted by law.

14. How to Exercise Your Privacy Rights

To submit a privacy request, you may contact us at:

Email: sales@getlockevo.com
Phone: 800-833-4419
Mail:
Waterloo Healthcare
3730 East Southern Avenue
Phoenix, Arizona 85040

We may need to verify your identity before processing certain requests.

If your request relates to information controlled by your employer, healthcare facility, or another Lockevo customer, we may direct you to that organization because it may be the party responsible for determining how the information is used.

15. Children’s Privacy

The Website and Lockevo’s commercial products and services are intended for businesses and healthcare organizations and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through the Website.

If we learn that information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

16. Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

17. Data Processing in the United States

Waterloo Healthcare is based in the United States, and information may be processed and stored in the United States or in other jurisdictions in which our service providers operate.

If information is transferred from another jurisdiction, we will handle such transfers in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

If required by law, we may provide additional notice regarding material changes.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Bergmann Precision Inc. dba Waterloo Healthcare
Lockevo
3730 East Southern Avenue
Phoenix, Arizona 85040

Phone: 800-833-4419
Email: sales@getlockevo.com