Terms & Conditions
Effective Date: January 1, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website located at getlockevo.com (the “Site”), your interactions with Waterloo Healthcare, LLC, your participation in our SMS messaging program, and, where applicable, the purchase and use of Waterloo Healthcare and LockEVO products, software, and services.
As used in these Terms, “Waterloo Healthcare,” “LockEVO,” “Company,” “we,” “us,” and “our” refer to Waterloo Healthcare, LLC.
By accessing or using the Site, purchasing or using our products or services, or otherwise agreeing to these Terms, you agree to be bound by these Terms, our Privacy Policy, and any additional terms contained in an applicable quote, purchase order, customer agreement, subscription agreement, or other agreement with Waterloo Healthcare.
If an applicable written customer agreement or quote conflicts with these Terms, the terms of that agreement will control with respect to the subject matter of that agreement.
1. SMS Messaging Terms & Compliance
Program Description
Our SMS messaging program sends communications to customers and prospective customers who have provided their mobile telephone number and affirmatively opted in to receive text messages from Waterloo Healthcare.
Messages may include:
- Appointment or demonstration confirmations
- Appointment or demonstration reminders
- Scheduling and rescheduling updates
- Customer support communications
- Service-related notifications
- Other communications you have specifically requested or consented to receive
SMS consent may be collected through the Site, scheduling forms, lead forms, or other Waterloo Healthcare forms that include a dedicated SMS consent mechanism.
Consent to Receive SMS Messages
By opting in, you authorize Waterloo Healthcare to send text messages to the mobile number you provide.
Consent to receive marketing text messages is not a condition of purchasing any Waterloo Healthcare product or service.
Where applicable, Waterloo Healthcare maintains records relating to SMS consent and opt-in activity.
We comply with applicable laws and regulations governing text messaging, including the Telephone Consumer Protection Act (“TCPA”) and applicable industry requirements.
Cancellation Instructions
You may cancel SMS messages at any time by replying:
STOP
After you send STOP, we may send you a final SMS confirming that you have been unsubscribed.
After confirmation, you will no longer receive messages through that SMS program unless you subsequently re-enroll or otherwise provide new consent.
Support Information
If you experience problems with the SMS program, reply:
HELP
You may also contact us at:
Email: sales@getlockevo.com
Phone: 800-833-4419
Message Frequency
Message frequency varies depending on your interactions with Waterloo Healthcare, appointment or demonstration schedule, account activity, and the services you request.
Message and Data Rates
Message and data rates may apply for messages sent to you from Waterloo Healthcare and messages you send to us.
For questions about your wireless plan, contact your mobile carrier.
Carrier Liability
Wireless carriers are not responsible for delayed or undelivered messages.
Supported Carriers
Our messaging services are intended to operate with major U.S. wireless carriers and participating regional carriers. Availability may vary by carrier, device, location, and network conditions.
Age Requirement
You must be at least 18 years old to participate in Waterloo Healthcare’s SMS messaging program.
SMS Privacy
Mobile phone numbers, SMS opt-in information, and text messaging consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to telecommunications providers, messaging platforms, SMS aggregators, and other service providers solely as necessary to deliver and support the messaging services you have requested.
For more information regarding how we collect, use, and protect information, please review our Privacy Policy at:
Website Terms
2. Use of the Site
The Site is owned and operated by Waterloo Healthcare, LLC.
By accessing or using the Site, whether manually, automatically, or through another method, you agree to comply with these Terms.
You may use the Site only for lawful purposes and in accordance with these Terms.
You may not use the Site:
- In violation of applicable law
- To interfere with or disrupt Site operation or security
- To attempt unauthorized access to our systems or accounts
- To transmit malicious software or harmful code
- To scrape, copy, or automatically collect Site content without authorization
- To impersonate another person or organization
- In any manner that infringes Waterloo Healthcare’s rights or the rights of another party
We may restrict or terminate access to the Site if we reasonably believe these Terms have been violated.
3. Intellectual Property Rights
Our Limited License to You
The Site and the materials available through it, including text, designs, graphics, photographs, videos, software, logos, trademarks, product information, and other content, are owned by or licensed to Waterloo Healthcare and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful business or personal informational purposes.
Unless expressly authorized by us, you may not copy, modify, reproduce, republish, upload, post, transmit, translate, sell, license, create derivative works from, commercially exploit, or distribute any Site material.
You may download or print individual pages for your own lawful, non-commercial use provided that all copyright, trademark, and proprietary notices remain intact.
Materials You Submit
If you voluntarily submit content to us, including comments, reviews, testimonials, photographs, videos, or other materials intended for publication or promotional use, you represent that you have the right to provide that material.
To the extent necessary for the purpose for which the material was submitted, you grant Waterloo Healthcare a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish the material.
This provision does not give Waterloo Healthcare the right to publicly use confidential customer information, patient information, protected health information, or other information that is subject to separate privacy, confidentiality, or contractual obligations.
Product Sales Terms
4. Placing an Order
Customers must have an account with Waterloo Healthcare to place an order. To establish an account, contact Customer Service at 800-833-4419.
Orders may be submitted in accordance with instructions provided by Waterloo Healthcare Customer Service.
If Waterloo Healthcare has issued a quote before an order is placed, the applicable quote number should be referenced with the order.
5. Terms of Sale
For customers with approved credit, standard payment terms are Net 30 days, unless otherwise agreed in writing.
Other payment arrangements may be requested but are subject to Waterloo Healthcare’s approval.
Visa, MasterCard, and American Express may be accepted. Credit-card processing fees may apply where permitted by law.
Any different payment terms contained in a quote, invoice, customer agreement, or purchase agreement will control.
6. Pricing
Pricing is subject to change without notice unless otherwise stated in a written quote, customer agreement, or other binding agreement.
Products are priced individually unless otherwise indicated.
Customers should confirm that pricing information is current before placing an order.
7. Shipping
Unless otherwise agreed in writing, Waterloo Healthcare’s standard shipping terms are F.O.B. Phoenix, Arizona or Nogales, Arizona.
Stock items generally may ship within two business days after receipt of an order.
Whenever reasonably practical, Waterloo Healthcare may use UPS Ground Service for standard shipments. Expedited shipping may be available upon request and may result in additional charges.
Orders requiring a pallet may be shipped by common LTL carrier.
Actual delivery dates may depend on product availability, carrier conditions, destination, order size, and other circumstances outside Waterloo Healthcare’s control.
8. Returns and Returned Goods
All returns require a Return Merchandise Authorization (“RMA”) number issued by Waterloo Healthcare Customer Service.
Return requests must be made within 30 days of the original shipment date, and authorized returned merchandise must arrive no later than 45 days from the original shipment date.
Customers should reference the original purchase order number when requesting an RMA.
Returned goods must be shipped prepaid. Unauthorized or freight-collect returns may be refused.
Certain products are non-returnable or subject to specific contractual terms, including:
- Carts with electronic locking systems
- Carts with pushbutton locking systems
- Large orders
- Custom orders
- Modified or tampered-with carts
- Medication carts
9. Restocking Charges
A restocking fee of up to 35% may be charged for returned merchandise.
If Waterloo Healthcare shipped incorrect merchandise, the restocking policy may not apply. Customers should contact Customer Service promptly regarding an incorrect shipment.
10. Storage and Stocking Fees
Waterloo Healthcare’s facilities are designed primarily for manufacturing rather than long-term distribution storage.
If Waterloo Healthcare is requested to store completed carts awaiting pickup or delivery, a stocking fee of $25 per cart, per day may apply, subject to change. Waterloo Healthcare will notify the customer when the customer is at risk of incurring such fees.
11. Damaged or Missing Goods
Damage must be reported to Waterloo Healthcare on the day the items are delivered.
Missing items must be reported within 15 days of delivery.
For freight deliveries, customers should inspect cartons upon delivery.
If visible damage exists:
- Note the damage on the carrier’s delivery receipt or bill of lading
- Contact Waterloo Healthcare as soon as possible
- Retain boxes and packing materials
- Provide photographs when requested to support a carrier claim
Third-party and collect-freight damage or loss may be the responsibility of the customer.
12. Product Warranty
Waterloo Healthcare warrants products it manufactures against defects in material and workmanship under normal and proper use and service for a period not exceeding five years from delivery to the original location.
This warranty does not apply to products subjected to:
- Abuse
- Misuse
- Negligence
- Modification
- Normal wear
- Accident
Dents and scratches may be considered normal wear.
Electronic components, including Wi-Fi and non-Wi-Fi electronic components, and plastic components are subject to a one-year warranty under the applicable conditions of use.
Waterloo Healthcare’s liability under the product warranty is limited to the cost of repairing or replacing a covered product at Waterloo Healthcare’s factory.
The purchaser must provide the applicable original purchase order number or Waterloo Healthcare invoice when submitting a warranty claim.
Waterloo Healthcare will determine whether the product should be returned to the factory or whether replacement parts should be provided to the customer.
To the extent permitted by law, this warranty is in lieu of other express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose.
13. International Orders
Payment
International orders may require payment in advance by wire transfer or credit card. Additional fees may apply.
Subject to Waterloo Healthcare’s approval and then-current requirements:
- Cash against documents may be available for orders over $7,000
- Irrevocable letters of credit at sight may be available for orders over $15,000
Export Packing and Documentation
Additional fees may be assessed for:
- Special export packing
- Customs documentation
- Documentation necessary for international shipment or customs clearance
Waterloo Healthcare Software Subscription Terms
14. Applicability
The following provisions apply to Waterloo Healthcare software and software-based subscription services, including software associated with LockEVO products and other Waterloo Healthcare-supported systems.
By accessing or using Waterloo Healthcare Software Services, the customer agrees to these Software Subscription Terms.
15. Definitions
Software
“Software” includes Waterloo Healthcare-owned:
- Application software
- Embedded software
- Integrated software
- Interface software
- Related software licensed or provided by Waterloo Healthcare
Waterloo Healthcare Software Services
“Waterloo Healthcare Software Services” means subscription-based cloud services that support applicable Waterloo Healthcare products, including portal-based services.
Subscription Term
Unless otherwise stated in a quote or customer agreement, the Subscription Term is a monthly recurring license term beginning upon product receipt and renewing automatically unless canceled in accordance with these Terms.
16. Software License and Scope of Use
During an active Subscription Term and subject to payment of applicable fees, Waterloo Healthcare grants the customer a limited, non-exclusive, non-transferable license to use the Software and Waterloo Healthcare Software Services:
- Solely for the customer’s internal business operations
- Only with Waterloo Healthcare-approved hardware and systems
- In accordance with applicable user guides
- In accordance with applicable laws
Customers may not:
- Reverse engineer the Software
- Sublicense the Software
- Separate embedded Software from Waterloo Healthcare hardware
- Circumvent access or security controls
Waterloo Healthcare may suspend access if unauthorized use or security violations are reasonably suspected.
17. Software Subscription Renewal and Cancellation
Unless otherwise provided in an applicable quote or customer agreement:
- Software subscriptions renew monthly
- The customer must provide written cancellation notice at least five days before renewal
- Waterloo Healthcare may adjust subscription fees upon advance notice before a renewal period
18. Software Pricing and Payment
Customers must pay applicable Subscription Fees on a recurring basis as invoiced.
Unless otherwise stated:
- Subscription invoices are due within 10 days
- Late charges may apply
- Customers are responsible for applicable taxes
Failure to pay amounts when due may result in suspension or termination of Software Services.
19. Waterloo Healthcare Software Responsibilities
As long as applicable Subscription Fees remain current, Waterloo Healthcare will provide the support and services described in the applicable agreement, which may include:
- 24/7/365 telephone technical support
- Commercially reasonable error correction
- Remote support when the customer enables secure remote access
- Periodic software updates intended to improve functionality
20. Customer Responsibilities
Customers using Waterloo Healthcare Software Services must:
- Maintain required technical infrastructure and prerequisite systems
- Provide adequate network and facility access where needed for remote support
- Obtain and maintain third-party licenses required for interoperability
If multiple affiliated facilities share infrastructure or services, Waterloo Healthcare may suspend service affecting those facilities when required Subscription Fees remain unpaid.
21. Software Warranty Disclaimer
To the fullest extent permitted by applicable law, Waterloo Healthcare Software Services are provided “as is” and without implied warranties, including implied warranties of merchantability or fitness for a particular purpose.
22. Software Limitation of Liability
To the fullest extent permitted by applicable law:
- Waterloo Healthcare will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits or business interruption
- Waterloo Healthcare’s total liability relating to Software Services will not exceed the Subscription Fees paid for the applicable Software Services during the preceding six months
Some jurisdictions do not allow certain liability limitations, so these limitations will apply only to the extent permitted by applicable law.
23. Suspension and Termination of Software Services
Waterloo Healthcare may suspend or terminate Software Services if a customer:
- Violates these Software Subscription Terms
- Fails to pay required Subscription Fees
- Uses the Software without authorization
- Creates or contributes to a security risk
- Otherwise violates an applicable customer agreement
24. Compliance With Laws
Waterloo Healthcare and its customers will comply with applicable laws relevant to their respective obligations, including, where applicable:
- U.S. export-control requirements
- Healthcare regulatory requirements
- Federal healthcare program requirements
- Requirements governing discounts and pricing, including applicable discount and pricing-reporting obligations
- Privacy and data-protection requirements
General Legal Terms
25. Third-Party Websites and Services
The Site may contain links to third-party websites, products, services, or resources.
Links are provided for convenience and do not necessarily constitute Waterloo Healthcare’s endorsement or sponsorship of the third party.
We are not responsible for the content, privacy practices, security, availability, accuracy, products, or services of third-party websites or providers.
Your use of third-party services is governed by the applicable third party’s own terms and policies.
26. Online Commerce
Certain portions of the Site may allow users to interact with third-party vendors, payment providers, or other service providers.
Information provided during a third-party transaction may be collected by both the third party and Waterloo Healthcare, depending on the transaction.
Your relationship with an independent third-party vendor is governed by that vendor’s terms.
Waterloo Healthcare is not responsible for losses arising solely from an independent third party’s products, services, acts, or omissions, except to the extent required by law.
27. Accounts and Passwords
Certain services may require an account or login credentials.
You agree to:
- Provide accurate and current information
- Maintain the confidentiality of your login credentials
- Restrict unauthorized use of your account
- Promptly notify Waterloo Healthcare of suspected unauthorized access
You are responsible for activity conducted under your account to the extent permitted by law.
Waterloo Healthcare may suspend an account when unauthorized use, security concerns, or violations of these Terms are suspected.
28. General Disclaimer
Except for express warranties specifically provided in these Terms, a quote, purchase agreement, customer agreement, or other written agreement, the Site and its informational content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Waterloo Healthcare disclaims implied warranties relating to the Site, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing on the Site constitutes medical, legal, regulatory, or compliance advice.
Healthcare organizations remain responsible for their own policies, procedures, regulatory obligations, medication-management practices, controlled-substance procedures, and use of Waterloo Healthcare products.
29. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Waterloo Healthcare, LLC and its affiliates, officers, directors, employees, representatives, and agents from claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:
- Your material violation of these Terms
- Your unlawful use of the Site
- Your unauthorized use of Waterloo Healthcare products or Software
- Your violation of another party’s rights
- Your breach of representations or obligations under these Terms
Any separate customer agreement containing an indemnification provision will control with respect to that customer relationship.
30. General Limitation of Liability
To the fullest extent permitted by applicable law, Waterloo Healthcare will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Site or services, including:
- Lost profits
- Lost business opportunities
- Lost data
- Business interruption
Where a separate product warranty, Software Subscription Term, quote, or customer agreement contains a more specific limitation of liability, that provision will govern the applicable product or service.
31. Termination of Site Access
Waterloo Healthcare may suspend or terminate access to the Site or applicable services if we reasonably determine that a user:
- Has violated these Terms
- Has engaged in unlawful conduct
- Has created a security risk
- Has misused Waterloo Healthcare systems or services
Termination of Site access does not eliminate payment obligations, confidentiality obligations, intellectual-property rights, limitations of liability, or other provisions that by their nature should survive termination.
32. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
Unless otherwise expressly provided in a separate written agreement, disputes arising from these Terms will be subject to the exclusive jurisdiction and venue of the applicable state and federal courts located in Arizona.
33. Entire Agreement
These Terms, together with any applicable quote, purchase order accepted by Waterloo Healthcare, customer agreement, software subscription agreement, Privacy Policy, or other written agreement incorporated by reference, constitute the agreement between the applicable parties regarding the subject matter they address.
With respect to Software Services, these Software Subscription Terms together with the applicable quote or customer agreement constitute the entire agreement regarding those services.
34. Changes to These Terms
We may update these Terms periodically to reflect changes in our business practices, products, services, technologies, or legal or regulatory requirements.
The latest version will be posted on our Site with the applicable Effective Date.
Changes will apply prospectively unless otherwise permitted by law or agreed by the parties.
Continued use of the Site after updated Terms become effective constitutes acceptance of the updated Terms as they relate to Site use.
Changes to an existing contractual customer relationship will remain subject to any amendment or notice requirements contained in the applicable agreement.
35. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
36. No Waiver
Waterloo Healthcare’s failure to enforce any provision of these Terms does not waive its right to enforce that provision or any other provision in the future.
37. Contact Us
Questions regarding these Terms & Conditions may be directed to:
Waterloo Healthcare, LLC
3730 East Southern Avenue
Phoenix, Arizona 85040
Phone: 800-833-4419
Email: sales@getlockevo.com
Website: getlockevo.com